Shipping, Sizing, FAQ

SIZING

Detailed sizing info is included in each listing.

Dresses may fit differently from one to the next as they are one of a kind.

Swimsuits tend to fit smaller than dresses, so your swim size may not be the same as your dress size.

Please read listings carefully. We are more than happy to help! Please start a chat, or email us at info@oladubois.ca

We need accurate measurements to be able to help you – a measuring tape is your best friend here! Pick one up at the drug store next time you are there, it will make your life so much easier and save you the hassle of exchanging items. Shipping exchanges isn't good for the environment either, so let's work together to reduce them :)

SHIPPING 

In Canada: UPS or Canada Post Expedited Shipping with Tracking. Orders under $200 (pre-tax) ship for $15. Orders over $200 (pre-tax) ship for free. 

To the US: Canada Post Track Pack for a Flat Rate of $20

FLAT RATE: UK $30 / Australia & NZ $35  

Rest of the world: shipping calculated at checkout

Customer is responsible for all import duties, if applicable

Free Pick Up from the Ola Boutique, anytime during Business Hours 

PAYMENTS

Payments accepted: eTransfer (Canada), PayPal, VISA, MC, AmEx, GPay, Apple Pay & Shop Pay 

EXCHANGES

On Sale Items, Intimates and Vintage items are Final Sale

Swimwear purchased in-store is Final Sale

All other regular priced purchases are exchange only, within 2 weeks  

Returned items must be received in the condition they were sent out, clean & free of lotions or other markings. All tags & liners must be in tact. Exchanges will not be honored otherwise

Return shipping fees are are the purchasers responsibility and non-refundable

CUSTOM & ALTERATIONS

Not available, but I'm happy to refer you to someone if you are local.

CAN I TRY THAT ON?  

Yes! The Ola Studio is located at 102-912 Southgate Street, Victoria BC. Walk-ins are Wednesdays 11-4 or Thursdays 12-6 or you can contact us for an appointment.